Relational practice
Every colleague is trained in PACE, de-escalation, and therapeutic parenting approaches that prioritise emotional attunement and consistency.
Relational care in real homes
Therapeutic homes where children heal, thrive, and feel seen.
We combine clinically informed practice, nurturing environments, and a steadfast team to provide enduring safety and belonging for children with complex needs.
92%
of young people report feeling safe within one month of arrival.
4.8/5
average Ofsted compliance rating across Heart & Home Living homes.
3 yrs
average staff tenure delivering consistent, trusted relationships.
Our ethos
Heart-led care backed by evidence and outcomes.
We create emotionally healthy homes where every decision is anchored in therapeutic practice, cultural humility, and ambitious expectations for each young person’s future.
Integrated clinical team
Embedded therapists provide reflective supervision, bespoke strategies, and trauma-responsive plans guided by live formulations.
Community & belonging
We invest in purposeful routines, shared experiences, and community connections that help children rediscover trust and identity.
Therapeutic pathway
Integrated services designed around the child.
Our homes and professional network collaborate seamlessly to ensure every child has the right support at the right time – from education to family reunification.
Stabilise & settle
Warm welcomes, personalised sensory plans, and clear expectations help young people feel safe from day one.
Therapeutic growth
Weekly key work, clinical sessions, and creative therapies empower children to process trauma and build resilience.
Future ready
Independent living skills, education pathways, and family work prepare young people for their next confident step.
Our homes
Safe, nurturing homes across the North West.
Each home mirrors family life with thoughtfully designed bedrooms, spacious communal areas, and access to outdoor spaces that encourage calm and play.
- Four-bed home for 11–17 year olds.
- DBT-informed support with a dedicated sensory regulation room.
- Outstanding staff retention and attachment-based practice.
- Solo placement home for complex trauma and intensive support.
- Therapeutic garden and vocational learning studio.
- On-call clinician and family therapy suite.
- Three-bed step-down provision with semi-independence pathway.
- Life-skills curriculum and local college partnerships.
- Peer mentoring and community volunteering programme.
Impact & assurance
Evidence of meaningful, sustained change.
Regular impact reviews, statutory compliance, and lived experience feedback keep us accountable to children, carers, and commissioning partners.
“Heart & Home Living deliver consistent, trauma-informed care with strong communication and clinical oversight. Outcomes are impressive and partnerships feel effortless.”Commissioning Manager, Local Authority Partner
“I finally feel listened to. Staff help me make sense of my feelings and celebrate every win with me.”Young person, aged 14
Careers
Build a meaningful career where your care changes lives.
We invest in teams through reflective supervision, professional qualifications, and wellbeing support so you can focus on building trusted relationships.
Pathways to qualification
Funded Level 3 & 4 Residential Childcare awards plus leadership development for aspiring managers.
Wellbeing first
Clinical supervision, mental health days, and enhanced employee assistance for every colleague.
Flexible shifts
Stability with 2-2-3 rotas and additional hours available when you choose.
Voices that matter
Staff forums and co-design groups ensure frontline experience shapes decisions.
Success stories
Stories of courage, belonging, and fresh possibilities.
We centre the voices of children and colleagues. Explore our latest news, achievements, and insights from across the Heart & Home Living family.
Jamie’s journey home
After 14 months with our team, Jamie has reconnected with family and is thriving in college.
Ofsted celebrates Willow Lodge
Our latest inspection highlights exceptional safeguarding and trauma-informed practice.
Embedding therapeutic language
How reflective practice transforms everyday moments into opportunities for healing.
Ready to start a new chapter for a child in your care?
Let’s collaborate on timely placements, therapeutic interventions, and a roadmap that prioritises stable, lasting change.